Log a support ticket 0:48
The customer, the device, the priority, and deadlines set for you.
Transcript
Hi, I'm Zuzu. A customer reports a problem. Let's log it as a ticket, so it's fixed on time.
In Service and AMC, click New ticket.
Describe the problem, choose the customer, and the device by its serial number. Its warranty and AMC status come with it.
Set the priority.
Save. The service level agreement sets the response and resolution deadlines from the priority. Late tickets turn red on the Business overview.
That's it! Need a hand? Visit zenoziva.com
