Warranty claim and service visit 0:52
A faulty device: under warranty, under AMC, or chargeable?
Transcript
Hi, I'm Zuzu. A device has failed at a customer's site. Let's log the claim, and send an engineer.
In Service and AMC, open Warranty claims, and click Add.
Choose the device by its serial number, and the customer. Then describe the fault.
The item, the warranty end date and the AMC end date fill in from the device. So you know at once whether the repair is free, or chargeable.
Save. Then click Maintenance Visit, for the engineer's report: what was done, and whether it's fixed.
That's it! Need a hand? Visit zenoziva.com
